Delivery Policy

Last Updated: July 2026

Bu Ne Yemek Gıda Ticaret Ltd. Şti. ("Company") is committed to providing prompt, reliable, and high-quality delivery services to our customers. Please review our delivery guidelines and terms below:

1. Delivery Timelines

Calculation: Delivery timeframes are calculated in business days starting from the date the order is successfully processed and confirmed. Delivery windows may vary based on your shipping address and selected delivery method.
Delays & Updates: In the event of any unforeseen changes or delays in your delivery schedule, we will notify you promptly via email or phone.

2. Shipping Methods and Pricing

Options: We offer various reliable shipping methods to suit your needs. Delivery options, rates, and estimated windows are displayed transparently at checkout based on your order size, weight, and destination.
Promotions: Free shipping or discounted delivery campaigns may be subject to specific minimum spend or promotional terms, which will be clearly communicated on our platform.

3. Delivery Address and Accuracy

Responsibility: You are fully responsible for providing an accurate, complete, and accessible delivery address at checkout. Any additional shipping costs, delays, or reshipment fees resulting from incorrect or incomplete address information will be the customer's responsibility.
Address Changes: If you need to modify your delivery address after placing an order, please contact our support team immediately. Changes can only be accommodated if the order has not yet been dispatched.

4. Inspection, Refusal, and Damages

Package Inspection: Upon delivery, please inspect your package in the presence of the courier.
Damaged or Missing Items: If you notice any visible damage, tampering, or missing items, do not accept the package and file a report with the courier. You must also notify our support team at info@buneyemek.com as soon as possible.

5. Order Cancellations During Transit

Transit Status: Once the delivery process has officially commenced and the order has been dispatched from our facility, it can no longer be canceled.
Returns Reference: For details on how to handle unwanted items after delivery, please review our comprehensive Return & Refund Policy.